2022/04/16 15:34

To our international customers coming from eBay

Thank you very much for visiting our store.

Our store ships not only to Japan but also to other countries.
Purchases on our site are limited to customers with addresses in Japan, but we sell our products to overseas customers through eBay.
If you have any items you wish to purchase on our site, please contact us by e-mail.

Please read the following notes carefully.
(For buyers residing in North America).
Due to U.S. FDA regulations, Kotalahim 310 is classified as a food product and requires an import permit application to the FDA. In this case, a separate fee will be charged. However, if you purchase 5 or more units of Cotarahim 310, we will submit a U.S. import permit application to the FDA free of charge.
Please note that it may take more than one month for the FDA to review the import permit application.
After FDA approval, we will start export procedures from Japan. Please note that there are cases in which importation may not be approved due to the judgment of the FDA examiner. Please understand this in advance.
(Regarding customs duties)
Payment of customs duties, national and local taxes is the responsibility of the buyer.
(Regarding packaging)
We will ship the product after guarding it to withstand international transportation. Please rest assured.
(About Shipping Companies)
Economy Shipping is shipped by Japan Post and takes approximately one month to arrive.
Expedited Shipping is shipped by FedEx and usually takes 3-7 days for your package to arrive.
However, remote buyers may be charged an additional $27 for FedEx shipping.
(Regarding returns)
1. cotarahim 310 is non-returnable.
For all other items, please contact us within 7 days of receipt.
3. Please follow the Japanese rules regarding returns, etc.
4. Overseas warehouses for returns are located in the U.S., U.K., Hong Kong, France, Indonesia, and China, and the return shipping method is UPSP.
We will contact you by e-mail for the return address and method of return shipment. Please do not send directly to Japan.
We are currently unable to ship to Africa, South America, Australia, the Middle East, other currently disputed areas, remote areas, or areas where postal or Fedex delivery is difficult.

If you have any questions, please contact us.
Best regards,